Privacy Policy
Ollie is a direct café-ordering platform operated by Ozari Collective, based in Hurstville, NSW, Australia. This policy explains what personal information we collect through Ollie, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
In short: we collect only what's needed to take and manage café orders and run each café's ordering page. We don't sell your personal information, and we don't store full payment card numbers — card payments, where enabled, are handled by a secure third-party payment provider.
Who this policy covers
This policy applies to two groups: café operators (merchants who use Ollie to take orders) and customers who place orders through a café's Ollie page.
Information we collect
From café operators: business/trading name, location and opening hours, contact details (email and phone), a sign-in email and password for the merchant dashboard, and the menu and page content you publish.
From customers placing an order: the name you enter for your order, your order details and chosen pickup time. If you make a card payment, that payment is processed by our third-party payment provider — Ollie receives confirmation of payment but does not store your full card details.
Collected automatically: basic technical information such as device and browser type, and limited data stored on your own device (for example, to remember your cart) so the app works. We do not use advertising trackers.
How we use information
- To take, display, and manage orders between customers and cafés.
- To operate each café's public page (branding, menu, hours, location).
- To provide support to café operators and help set up their store.
- To maintain, secure, and improve the Ollie service.
- To meet legal, tax, and record-keeping obligations.
How information is shared
We share information only as needed to run the service:
- With the café you order from — so they can prepare and fulfil your order.
- With our service providers — including Google Firebase (hosting, database, and sign-in), Google Maps (to show a café's location), and our payment provider (to process card payments). These providers process data on our behalf.
- Where required by law — for example, in response to a lawful request.
We do not sell personal information.
Data storage and security
Information is stored on Google Cloud (Firebase) infrastructure with access controls and encryption in transit. Because Ollie runs on global cloud infrastructure, some data may be stored or processed outside Australia. While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure.
Retention
We keep personal information for as long as needed to provide the service and fulfil orders, and to meet legal and accounting requirements. We remove or de-identify information when it's no longer needed.
Your choices and rights
You may request access to, or correction of, the personal information we hold about you. Café operators can edit or remove their business details and menu at any time from the merchant dashboard. To make a request or raise a concern, contact us using the details below.
Children
Ollie is intended for café operators and their customers, and is not directed at children.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted here, and we'll update the "last updated" date above.
Contact us
Ozari Collective
Shop 63/14–16 Woodville St, Hurstville NSW 2220, Australia.
Questions about privacy? Get in touch via our contact page or call (02) 9158 8528.